1. Paddle processes every payment and refund

Payments are processed by Paddle.com, our online reseller and merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you buy a plan or a credit pack, you buy it from Paddle.com Market Limited under its buyer terms. Every money refund is issued by Paddle, to the payment method you paid with. Paddle's receipt email names the order, and you can also find your order and contact Paddle at paddle.net.

2. Unused purchases: refund within 14 days

If you ask within 14 days of paying and have not used the purchase, you get a full refund:

• A credit pack is unused while none of its credits have been spent.
• A plan payment (monthly or annual) is unused while you have spent none of the credits it granted and made no export with it.

When a purchase is refunded in full, we remove up to the number of credits that purchase granted from your balance, never below zero; credits already spent stay spent. A full refund of the payment for your current plan period also ends the plan at once, and you keep a free account. Refunding an earlier period's payment leaves your current plan running.

A purchase you have already started to use is not refundable, except where the law or Paddle's buyer terms give you a refund, or where the service failed you (section 5). A partial refund can be agreed case by case; we then adjust your credits by hand.

3. Your right of withdrawal (EU, EEA and UK consumers)

As a consumer in the EU, the EEA or the UK you may withdraw from a purchase within 14 days of completing it, for any reason, and receive a full refund. For digital content and services the right ends once you start using the purchase, if you agreed at checkout to get access straight away, before the 14 days are over.

That agreement is part of Paddle's checkout and buyer terms; WordToClip does not show a separate checkbox of its own. Our promise in section 2 (a full refund of an unused purchase within 14 days) gives you at least what the withdrawal right does.

4. Cancelling a plan

• Cancel at any time in the billing portal, reachable from Plan & credits. The plan stays active until the end of the period you paid for and then does not renew. Cancelling alone does not refund the current period.
• Credits you already have stay on your account and do not expire. They can be spent again whenever you are on a plan that spends credits.
• To delete your account, cancel the plan first. Deleting the account before the paid period ends loses the rest of that period and any unused credits, without a refund, so ask for any refund you are owed before you delete.

5. Automatic credit refunds

You do not need to ask for these. The credits go back to your balance by themselves:

• a render that fails for a reason on our side, or never starts;
• a render stopped because its source video was taken down after a copyright notice;
• an AI mode plan that fails.

These refunds are made in credits, not money. A finished export or AI plan is charged even if you do not like the result, so check the price and the plan before you confirm.

6. How to ask for a refund

Write to support@wordtoclip.com from the email address on your WordToClip account, and include:

• the order number from Paddle's receipt (or the date and amount);
• what you would like refunded, and why if you want to tell us.

We reply by email, usually within a few business days. Once we approve a refund, Paddle sends the money back to your original payment method; your bank may take a few more days to show it. You can also ask Paddle directly at paddle.net.

Please contact us before you open a chargeback with your bank. If you dispute a payment you authorised, we may suspend the account until the dispute is resolved (see the Terms).

7. Who we are

• Operator: Daniel Metodiev, a sole proprietor in Bulgaria, trading as WordToClip
• Address: Pernik, Bulgaria
• Website: www.wordtoclip.com
• Contact: support@wordtoclip.com
• Payments: Paddle.com Market Limited is the merchant of record for every purchase (see the Refund policy).